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Refund and Returns Policy

At Green Garden Cement Products, we strive to provide you with the highest quality ornamental cement pots and decorative statues. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward Refund and Returns Policy to ensure a seamless and satisfactory experience for our valued customers.

Eligibility for Returns:

  • Returns are accepted within 30 days from the date of delivery.
  • The item must be in its original condition, unused, and in its original packaging.
  • Customized or personalized items are non-returnable unless they are defective or damaged upon arrival.

Initiating a Return: To initiate a return, please follow these steps:

  • Contact our customer support team within the 30-day return window to inform them of your decision to return the item.
  • Provide the order number, item details, and the reason for the return.

Return Shipping:

  • If the return is due to an error on our part or a defective/damaged item, we will provide a prepaid shipping label for your convenience.
  • If the return is due to a change of mind or any other reason not related to our error, you will be responsible for the return shipping costs.
  • We recommend using a trackable shipping service for your return to ensure its safe delivery to our facility.

Inspection and Refund/Exchange:

  • Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, we will process your refund or exchange within 5 business days.
  • Refunds will be issued in the original form of payment.
  • Exchanges are subject to product availability; if the requested replacement is unavailable, we will issue a refund instead.

Non-Refundable Items:

  • Gift cards and downloadable products are non-refundable.
  • Clearance or sale items may have limited refund options; refer to the product listing for details.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately, providing a clear description and photos of the issue.
  • We will arrange for a replacement or issue a refund as per your preference.

Customer Support: Our friendly and knowledgeable customer support team is here to assist you with any queries or concerns you may have. Please reach out to us through our designated helpline or via email at greengardencement@gmail.com

Note: Green Garden Cement Products reserves the right to update or modify this Refund and Returns Policy without prior notice. Any changes will be posted on our website.

Thank you for choosing Green Garden Cement Products. We appreciate your trust in us and look forward to providing you with exceptional products and service

Need help?

Contact us at greengardencement@gmail.com for questions related to refunds and returns.